RETURN / EXCHANGE / CANCELLATION POLICY

Please be aware that most EFX dye-sublimated apparel and accessories are made to order. Because of this, we maintain a strict Return, Exchange, and Cancellation policy outlined below:

GENERAL TERMS

Restocking Fee: All returns and exchanges are subject to a 25% restocking fee.
Shipping Costs: Customers are responsible for all shipping costs related to returning items and receiving replacements.
Order Adjustments: Online purchases are processed within 48 hours. Any changes must be requested within this window. Once the 48 hours have passed, orders are processed and cannot be changed or canceled.
Order Approvals: No approval is required to process orders made through the website.
Proof Policy: Semi-custom orders requiring more than three (3) design proofs—whether ordered online or via email—may incur additional charges.

RETURN & EXCHANGE ELIGIBILITY

The following items are not eligible for return or exchange:

Customized items (e.g., name drops or personalization)
Products returned more than 30 days after delivery
Products that have been worn or used

All other returns/exchanges are subject to management discretion based on the item(s) ordered

Return Address:

EFX  
Attn: Return/Exchange  
1500 N. Wilmot Rd, Ste 230  
Tucson, AZ 85712  
USA

ONLINE RETURNS & REFUNDS

If a refund is approved, it will be processed within 5–7 business days, depending on your bank.
Refunds will not be granted if:
- The item is damaged, or
- The product does not meet the stated order specifications or requirements

ORDER CANCELLATIONS

Orders can be canceled within 48 hours of placement.
No cancellations will be accepted after the 48-hour window due to the custom nature of our production process.

RUSH ORDERS

No cancellations or changes are permitted for rush orders.
These are processed immediately upon receipt to meet tight deadlines.