Most EFX dye-sublimated apparel and accessories are made to order. Because of that, we maintain a strict return, exchange, and cancellation policy. Please read the terms below before placing your order.
Heads up: Customized items, worn products, and products returned more than 30 days after delivery are not eligible for return or exchange. See "Return & exchange eligibility" below.
General terms
- Restocking fee — All returns and exchanges are subject to a 25% restocking fee.
- Shipping costs — Customers are responsible for all shipping costs related to returning items and receiving replacements.
- Order adjustments — Online purchases are processed within 48 hours. Any changes must be requested within this window. Once 48 hours have passed, orders are processed and cannot be changed or canceled.
- Order approvals — No approval is required to process orders made through the website.
- Proof policy — Semi-custom orders requiring more than three (3) design proofs — whether ordered online or via email — may incur additional charges.
Return & exchange eligibility
The following items are not eligible for return or exchange:
- Customized items (e.g., name drops or personalization)
- Products returned more than 30 days after delivery
- Products that have been worn or used
All other returns and exchanges are subject to management discretion based on the item(s) ordered.
Return address
EFX
Attn: Return / Exchange
1500 N. Wilmot Rd, Ste 230
Tucson, AZ 85712
USA
Online returns & refunds
- If a refund is approved, it will be processed within 5–7 business days, depending on your bank.
- Refunds will not be granted if:
- The item is damaged, or
- The product does not meet the stated order specifications or requirements
Order cancellations
- Orders can be canceled within 48 hours of placement.
- No cancellations will be accepted after the 48-hour window due to the custom nature of our production process.
Rush orders
Important: Rush orders cannot be canceled or changed. These are processed immediately upon receipt to meet tight deadlines.
Questions?
If you're unsure whether your order qualifies for return or exchange, reach out before shipping anything back. We'll help you figure out the right path.