Everything you need to know about how your order gets to you. If you have questions we haven't covered here, reach out — we'll help.
General shipping information
All shipping timelines below cover the time from when your order leaves us until it arrives. Production time is separate — see below.
- Standard shipping — All non-expedited orders ship based on the courier selected at checkout. Transit times vary by courier (DHL, FedEx, UPS, etc.).
- Expedited orders — Orders marked for 5-business-day production ship via DHL, FedEx, or UPS directly from our overseas manufacturing office. Any tariff fees incurred are paid by EFX.
- In-stock items — Ship within 1–2 business days.
- Custom products — Standard production turnaround is 25 business days. This applies to production only — shipping and transit time are not included.
Expedited production turnaround
Need it faster? Expedited production is available — here's how it works.
- Expedited turnaround applies only to production time. Shipping is separate.
- Orders must be placed by 12:00 PM EST for same-day expedited production to begin.
- Orders placed after 12:00 PM EST start processing the next calendar day.
Insurance coverage
- Every shipment includes a minimum insurance value of $50.
- Additional insurance can be requested at the time of order. Extra fees may apply depending on the amount requested.
Online order status
You can check the current status of your order anytime at the link below:
The status shown provides real-time production updates and reflects where your order is within our production process. The status will change as your order progresses.
What you'll need
- Your Order ID (numbers only) — found in your original order confirmation email
- Last name for confirmation
Heads up: Email notifications are not sent for production status changes. Check the link above anytime for the latest. Once your order ships, you'll receive an email with tracking details.
Free shipping terms
EFX LLC reserves the right to select the courier and shipping timeline for all orders placed using the "Free Shipping" option.