SHIPPING AND ORDER STATUS

GENERAL SHIPPING INFORMATION

  • Standard Shipping: All non-expedited orders are shipped based on the courier selected. Transit times vary depending on the courier (DHL, FedEx, UPS, etc.).

  • Expedited Orders: Orders marked for 5-Business Day or 10-Business Day production are shipped via DHL, FedEx, or UPS directly from our overseas manufacturing office.

  • In-Stock Items: Ship within 1–2 business days.

  • Custom Products: Have a standard production turnaround time of 20–25 business days. This time frame applies only to production and does not include shipping or transit.

EXPEDITED PRODUCTION TURNAROUND

  • Expedited turnaround applies only to production time and does not include shipping.

  • Orders must be placed by 12:00 PM EST for same-day expedited production to begin.
    Orders placed after 12:00 PM EST will begin processing the next calendar day.

INSURANCE COVERAGE

  • Every shipment includes a minimum insurance value of $50.

  • Additional insurance can be requested at the time of order. Extra fees may apply depending on the amount requested.


ONLINE ORDER STATUS

Customers will receive email updates as their order progresses through the following stages:

  1. Prepping for Production – Artwork Design

  2. In Production – Prepping for Print

  3. In Production – Printing

  4. In Production – Prepping for Cutting

  5. In Production – Prepping for Stitching

  6. In Production – Quality Control Inspection

  7. Prepping for Shipment – Final Stage

Once the order is fulfilled, tracking information will be sent to the email address on file.


FREE SHIPPING TERMS

EFX LLC reserves the right to select the courier and shipping timeline for all orders placed using the "Free Shipping" option.